HR Shared Service Center- Supervisor People Operations (Compliance)
Job ID:
R198633
Shift:
1st
Full/Part Time:
Pay Range:
$37.50 – $56.25
Location:
Remote, WI
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Remote work states approved for hire: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY
Major Responsibilities:
Supervise day-to-day operations within the team ensuring timely, accurate processing of transactions and resolution of escalated issues.
Monitor and evaluate team performance using key metrics to provide regular feedback and performance coaching.
Lead and support team development through training, on-going skills building, continuing education courses, fostering a culture of accountability, collaboration and continuous learning.
Partner with COE’s (HR business partners, Legal, Benefits etc.) to ensure consistent service delivery, policy alignment and effective escalation management.
Identify opportunities for process improvements and automation, support testing implementation and adoption of new tools and workflows.
Analyze data to identify service gaps, workforce trends, and use insights to inform team strategies and improve efficiency as well as experience.
Support organizational initiatives such as workforce planning, digital transformation, and service center optimization by contributing subject matter expertise and operational insight.
Uphold compliance with policies, legal and regulatory requirements, and audit standards through consistent process oversight and quality control practices.
Model and promote collaborative behaviors including respectful communication, teammate care, and strong relationship management with internal and external stakeholders.
Supervise operational excellence by ensuring that team members are meeting KPIs, accuracy standards and transaction completion.
Lead workstreams or teams to provide enhanced and consistent service delivery across multiple HR content areas as well as partnering with necessary COE’s to address potential risks.
Supervise and ensure cross-training across teammates in multiple content areas to support business continuity and enhance team agility.
Lead and support multiple project initiatives including digital optimization, sprint planning, system testing, and other business priorities to drive continuous improvement efforts that enhance teammate experience and streamline service delivery.
Interpret and apply HR policies, procedures, and workflows across assigned cases, ensuring consistent and accurate execution.
Maintain knowledge of federal and state employment laws and regulations, applying this knowledge to Advocate initiatives and practices to minimize risk.
Act as a liaison between teammates, HR teams, and vendors to resolve escalated issues, track resolution status and maintain positive service experiences.
Consistently review and improve HR Operations, HR Service Center, HR Leave and Compliance strategies through emerging technologies, innovative solutions, feedback from the business, and overall teammate experience.
Licensure, Registration, and/or Certification Required:
None Required.
Education Required:
Bachelor’s degree in business, Human Resources, Compliance, or Technology related field or equivalent experience.
Experience Required:
Typically requires a minimum of 2 years of experience in Human Resources, including experience at a lead or senior level.
Knowledge, Skills & Abilities Required:
Advanced HR knowledge in related HR content areas
Exemplify growth mindset behaviors by embracing change, seeking opportunities to learn and adapting to dynamic environments to meet evolving business needs.
Ability to lead and support teams through change and foster a high-engagement, performance-driven culture.
Skilled in using data to drive decisions, evaluate process effectiveness, and develop actionable insights.
Expert in leveraging HR systems and reporting tools to ensure data accuracy and support strategic initiatives.
Demonstrates high degree of analytical and interpretive skills. Ability to analyze data, reports and service level agreements to provide feedback on agreed upon metrics
Respond with agility and adapt to shifting business priorities, workforce dynamics, deadlines and priorities.
Skilled in service recovery by handling escalations with empathy, professionalism and ability to turn challenging service interactions into positive outcomes.
Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
Exhibit confident decision making, critical thinking, communication, presentation, and interpersonal skills. Ability to build/foster strong trusting relationships, influence leaders and develop solutions to achieve results.
Must be self-directed, self-motivated, flexible and able to take initiative and effectively manage multiple conflicting priorities and deadlines.
Advanced computer skills, including Microsoft Office, HR systems, case management and knowledge management tools.
Physical Requirements and Working Conditions:
This position requires travel so it will be exposed to road, weather and travel hazards.
Operates all equipment necessary to perform the job.
Exposed to normal office environment.
DISCLAIMER
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.
Human Resources at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
