Patient Customer Representative (PCR)
Job ID:
R209058
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$18.85 – $28.30
Location:
Aurora, IL – 2285 Sequoia Dr
Aurora, IL 60506
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
- Hours: Monday through Friday from 8:00 AM – 5:00 PM in office. This is not a remote position.
Accountabilities:
- Appointment Scheduling
- Check Out
- Administrative Duties
- Telephone Communication
- Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.
Position Requirements:
- High School graduate or GED
- 1 year experience in a customer service position
- Healthcare experience preferred.
- Clear and professional communication skills.
- Functional PC skills with ability to learn various software programs.
- Typing speed of 25 wpm preferred with good accuracy.
- Pleasant and well-developed customer service and interpersonal skills.
- Strong team orientation.
- Understands concept of service recovery.
- Demonstrate potential to learn medical terminology.
MINIMUM LEVEL QUALIFICATIONS:
Proven ability to work well independently and in a team environment.
Flexible and willing to rotate workstations with ease.
COMPETENT LEVEL QUALIFICATIONS:
Same as minimum, plus:
Developing knowledge of medical terminology.
General autonomy with regards to daily duties/tasks in all work stations of assign department.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Administrative Support at Advocate Aurora
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
