Vice President Support Services- IL and WI Divisions
Job ID:
R213872
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$86.75 – $138.80
Location:
AAO Oak Brook – 2025 Windsor Dr
Oak Brook, IL 60523
750 W Virginia St
Milwaukee, WI 53204
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
M-F
Vice President Support Services- IL and WI Divisions
Oversees and manage all support service operations within a division of a large health system. This leader will ensure the delivery of high-quality, efficient, and cost-effective support services across the enterprise, enhancing patient and teammate satisfaction. The Lead will drive strategic initiatives, operational excellence, and continuous improvement within the support services domain, aligning efforts with the health system's mission, vision, and values.
Major Responsibilities:
Designs and directs the work of Support Services, including Patient Transport, Guest Relations, Environmental Services and Food Nutrition Services, within designated division(s). Selects, coaches, and develops teams, setting objectives that align with organizational strategy to inspire and motivate the teams.
Manages organizational talent through performance management, succession planning, and development. Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered, and performance is systematically improved; Drives a culture of development within their hierarchy
Build and maintain strong relationships with internal and external stakeholders, including clinical staff, patients, vendors, and regulatory bodies. Collaborate with other departments to ensure support services meet the needs of the entire health system.
Lead divisional efforts to align operational best practices; Present outcomes to appropriate internal and external stakeholders, developing project plans as needed to meet organizational goals.
Develops and manages budgets for divisional support services departments, ensuring fiscal responsibility and cost-effectiveness. Identify opportunities for cost savings and resource optimization without compromising service quality. Analyze financial reports and data to make informed decisions and adjustments.
Manages contractual relationships with vendors, ensuring compliance with organizational standards, optimizing service delivery, and addressing any service-related issues or concerns in collaboration with vendor leadership.
Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that people actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.
Minimum Job Requirements
Education
Bachelor’s Degree in Business or Healthcare Administration, or related field.
Certification / Registration / License
Experience
Typically, requires 10 years of relevant management experience.
Knowledge / Skills / Abilities
Ability to lead a large team
Strong people management skills
Strong oral and written communication skills and team building skills
Strong proficiency in computer word processing, scheduling and accounting spreadsheets.
Ability to lead in a highly matrixed complex organization.
Expert knowledge in facilities and vendor management
Physical Requirements and Working Conditions
This position requires travel; therefore, it will be exposed to weather and road conditions.
Operates all the equipment necessary to perform the job.
Exposed to a normal office environment.
Preferred Job Requirements
Education
Master’s Degree in related field
Knowledge / Skills / Abilities
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Support Services at Advocate Aurora
Advocate Health Care is the largest health system in Illinois and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. One of the state’s largest private employers, the system serves patients across 11 hospital locations, including two children’s campuses, and more than 250 sites of care. Advocate Health Care, in addition to Aurora Health Care in Wisconsin and Atrium Health in the Carolinas, Georgia and Alabama, is now a part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
