Voice Engineer

Job ID:
R213856

Shift:
1st

Full/Part Time:
Full_time

Pay Range:
$38.20 – $57.30

Location:

Aurora Medical Center Oshkosh – 855 N Westhaven Dr
Oshkosh, WI 54904

Benefits Eligible:
Yes

Hours Per Week:
40

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

  • Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
  • Premium pay such as shift, on call, and more based on a teammate’s job
  • Incentive pay for select positions
  • Opportunity for annual increases based on performance

Benefits and more

  • Paid Time Off programs
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  • Flexible Spending Accounts for eligible health care and dependent care expenses
  • Family benefits such as adoption assistance and paid parental leave
  • Defined contribution retirement plans with employer match and other financial wellness programs
  • Educational Assistance Program

Schedule Details/Additional Information:
Major Responsibilities:

Analyzes, executes and drives Unified Communication projects to completion. Act in a consultative role to site and business unit leaders and collaborate with technical resources. Assist in design and support of enterprise VoIP infrastructure and its associated software, including IP-PBXS, session border controllers, call management systems, voice mail, and interactive voice response, while ensuring IT security and business continuity policies, standards and practices are adhered to. 
Provides ongoing technical and operational assistance for all supported communications systems, schedules and oversees contracted maintenance and repair services. Administers call accounting systems by maintaining databases, producing reports of calls, invoicing users, tracking calls as requested and resolving problems. 
Continually develops technical knowledge and expertise. Keeps abreast of the latest telecommunications business voice solutions (transport protocols, products, and standards in support of VoIP systems development and equipment procurement) by attending industry related seminars, reading industry related publications, and attending user groups. 
Assess current systems and plan for phasing out legacy systems; help to define strategies, determine needs, and prepare design proposals explaining costs and benefits. Identify efficiencies and opportunities to reduce costs and advance system functionality and uptime by researching, evaluating, recommending and implementing voice technology enhancements. 
Collaborate with engineers/architects for upgrades to operating systems, hardware, etc. and deploy highly-reliable enterprise voice solutions while ensuring IT policies to maintain security and business continuity. Help develop and execute detailed enterprise technical projects, by developing enterprise architectural documentation, templates and st

Responsible for planning, designing, coordinating, installing, operating, programming, and maintaining hardware and software for a variety of telecommunications systems and 3rd party applications; research and evaluate available and emerging technologies; assess and audit telecommunication needs and workflows, and recommend system designs to meet department objectives and project needs; and perform related duties as assigned. Solutions and systems will be implemented for small to mid-sized projects at clinics, large scale sites, multi-site facilities, business offices and support centers throughout the enterprise. 

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Information Technology at Advocate Aurora

Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.