Patient Portal Rep
Job ID:
R213387
Shift:
1st
Full/Part Time:
Full_time
Pay Range:
$21.85 – $32.80
Location:
Milwaukee, WI – 7800 N 113th St
Milwaukee, WI 53224
Benefits Eligible:
Yes
Hours Per Week:
40
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
- Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate’s job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Schedule Details/Additional Information:
Second shift 12:00pm-8:30pm Monday-Friday
Licenses & Certifications
None Required.
Degrees
High School Graduate.
Required Functional Experience
Typically requires 2 years of experience in customer service, release of information, or health information records within a healthcare environment.
Knowledge, Skills & Abilities
Excellent customer service and follow up skills. Ability to speak with customers to resolve customer issues, along with research and document the call on a computer. Works with a variety of customers and actively listens and responds with empathy to build rapport and understanding. Highly skilled with computers, including the use of Microsoft office or similar products, electronic mail and electronic medical record systems. Navigates between multiple systems and computer screens. Demonstrated ability to work well independently and as a team. Strong multi-tasking, organizational, and time management skills. Adapts well to change. Ability to prioritize workload, and work under pressure in a fast-paced environment with time constraints. Ability to handle all escalated calls and resolve issues before they become escalated complaints. Ability to represent Advocate Aurora Health and the company values to patients.
Health Information at Advocate Aurora
Aurora Health Care is the largest health system in Wisconsin and a national leader in clinical innovation, health outcomes, consumer experience and value-based care. The state’s largest private employer, the system serves patients across 17 hospitals, more than 70 pharmacies and more than 150 sites of care. Aurora Health Care, in addition to Advocate Health Care in Illinois and Atrium Health in the Carolinas, Georgia and Alabama, is now part of Advocate Health, the third-largest nonprofit, integrated health system in the United States. Committed to providing equitable care for all, Advocate Health provides nearly $5 billion in annual community benefits.
